Terms & Conditions

Terms and Conditions for Spa Beans Ltd

Spa Beans Sessions

The following applies to all individuals who attend a Spa Beans session whether to participate or to observe. Failure to comply with the agreed Terms and Conditions will result in individuals being asked to leave the session. In the event of this happening, no refund will be given for sessions missed or part thereof.

Definitions:

Spa Beans
Includes the officers, directors, employees, shareholders and agents of Spa Beans Ltd (company registration number 12377160) and any other third party entity acting for, or on behalf of, Spa Beans Ltd

Customer
Includes up to two adults and one child participating in the session, the adult booking the session (if different to the adults participating) and all individuals attending the session in the capacity of an observer

Existing Customer
A Customer is classified as an Existing Customer when enrolled onto a Spa Beans session and will be referenced as such until midnight on the day after the session took place (this excludes Customers who attend the session in the capacity of an observer only)

New Customer
Any Customer who has not booked a Spa Beans session within the past 12 months

Website
All content under the domain name spabeans.co.uk

1.      Session Bookings

1.1.    All participants attending a Spa Beans session must book in advance. Entry without an advanced booking will not be permitted. One child and a maximum of two adults will be permitted per booked session.

1.2.    Full payment is required at the time of booking in order to secure the session slot.

1.3.    Payment can be made via the Website using our secure payment processor “Stripe”. If you wish to pay via cheque or bank transfer, then please contact a member of the Spa Beans team. Your session will not be reserved until funds have cleared.

1.4.    All customers who have booked a session will receive email confirmation which will act as your proof of purchase. Please check you have received this email following purchase. We take no responsibility should you not receive this email due to reasons outside of our control eg. junk or spam filtering.

1.5.    The person purchasing the tickets accepts these Terms and Conditions on behalf of every attendee in their booking and is responsible for ensuring these Terms are communicated to and followed by everyone attending.

2.      Cancellations, Transfers and Refunds

2.1.   All sessions booked are non-refundable. If you wish to transfer your booking you must give us a minimum of 48 hours notice prior to the start time of the original booked session. Requests to transfer a session must be made in writing. If you are choosing to transfer your booking, the new session must be within 3 months of the original pre-booked session. Our transfer policy applies in all circumstances.

2.2.   We reserve the right to change the session time or location for any reason. If an alternative session is offered then no refund will be given for individuals who do not attend. Spa Beans will not be responsible for any additional travel costs or other costs incurred to attend an alternative venue.

2.3.   We reserve the right to cancel sessions in which case a credit will be issued to your account for use on a future booking. If you do not wish to attend a future session, you can request a refund to be issued. A refund of the monies paid will be issued to you within ten working days of the cancellation. Unclaimed credits will be valid for six months from the date of issue.

2.4.   In the event of Customers affected by adverse local weather, we regret than no refunds will be given for sessions missed if the venue is deemed safe and accessible and the session takes place.

 

3.      Medical Conditions and Illness

3.1.    You must disclose in writing all known medical conditions of the child and any adult carer who intends to attend the session with the child to Spa Beans at the point of booking. This information will be kept strictly confidential.

3.2.    You agree to keep Spa Beans up to date immediately with any changes to health conditions that arise before or during the session.

3.3.    If you or your child has an illness that requires exclusion as per the latest Government published guidelines for infectious diseases (available online) including, but not limited to, chicken pox, impetigo and sickness and/or diarrhoea then attendance at a Spa Beans session is prohibited. If unsure, please contact your GP for advice. Spa Beans reserves the right at its sole discretion to refuse to allow any Customer who attends a session to partake in that session if Spa Beans consider either the adult or the child not to be medically fit or safe to do so, this includes if that person could be a danger to other Customers or themselves.

3.4.    If you or your child has sickness and/or diarrhoea, attendance at a session is prohibited until 48 hours after the symptoms have ceased (or two weeks after symptoms have ceased in the very rare occurrence of Cryptosporidiosis).

3.5.    It is not recommended to attend a Spa Beans session within 24 hours of your baby’s immunisations.

3.6.     If you have any doubts, you agree to seek advice from a medical professional prior to proceeding with a Spa Beans session.

4.      Safety and Responsibilities

4.1.    You are responsible for the child in your care at all times whilst on the premises and take full responsibility for everything that happens to you and your child during the Spa Beans session.

4.2.    Children should not enter the bath until the teacher has permitted its use.

4.3.    Each child must be accompanied by at least one adult carer at least 16 years of age.

4.4.    Spa Beans reserves the right to ask anyone to leave the session if their behaviour is deemed to be inappropriate.

4.5.    Babies must be changed on the floor and not on a raised surface to avoid injury through falling.

4.6.    All nappies must be taken home by the Customer unless a clearly marked bin has been provided.

4.7.    Noise must be kept to a minimum to ensure the safety and enjoyment of other participants.

4.8.    Customers must read and adhere to the Emergency Response instructions displayed at the venue.

 

5.      Photography and Filming

5.1.    Photography and filming may be permitted during the session if permission has been expressly granted by the teacher. In any event you will only be permitted to photograph or film the child in your care and must stop immediately if asked to do so. Any images taken are for personal, private and non-commercial use only.

5.2.    The teacher has the right to view photographs or video taken in the lesson and can delete or confiscate any inappropriate or non-conforming images taken at the venue accordingly.

5.3.    Spa Beans expressly forbids the right to reproduce any part of the session in any format including internet, social media, photographs, DVDs etc.

5.4.    Spa Beans cannot be held liable for actions of third parties and therefore excludes liability to the fullest extent permitted by applicable laws arising from a breach of these terms by any party.

5.5.    Spa Beans may take photographs and/or videos of you and your child during a session for marketing purposes. Permission to use the images will be sought.

5.6.    Photographs taken for marketing purposes may be provided to the Customer for personal use only. All Spa Beans photography, logos and illustrations remain the copyright of Spa Beans Ltd. Photographs cannot be sold, used commercially or entered into a competition without our express prior consent. Any breach of the use of photographs will be regarded as a breach of copyright and will be dealt with accordingly.

5.7.    Spa Beans may take photographs or videos of you and your child during a lesson for internal training purposes. This will be for internal use only and images will not be published externally in any format.

6.      Personal Property

6.1.    All personal property and possessions left anywhere on the premises (including outside) is done so entirely at your own risk. Spa Beans and the facility do not take responsibility for any items lost, damaged or stolen whilst on the premises.

6.2.    Lost property found at the facility will be kept at the Spa Beans office for a period of one month. Items that remain unclaimed after this time will be disposed of accordingly.

7.      Teachers

7.1.    Whilst we endeavour to ensure continuity in the teacher who attends each session, we reserve the right to change the teacher at any time. This may be due to illness, staff attrition or any other unavoidable reason.

7.2.    Sessions may, at times, be taught by a teacher who is under direct supervision of another teacher / assessor as part of our internal training programme. Please be assured that all teachers are fully qualified prior to teaching a Spa Beans session.

8.      Promotions, Offers and Discounts

All promotions, offers and discounts are subject to availability. Spa Beans reserves the right to withdraw any promotion, offer or discount at any time.

 

8.1 Recommend a Friend

 

8.1.1   If you introduce a New Customer (“friend”) to Spa Beans, you will be rewarded with a £5 credit to your account. Your “friend” will also receive a £5 credit.

8.1.2   Your “friend” must input your name on their booking form at the point of booking and this cannot be done retrospectively.

8.1.3   Your credits will be applied after payment for the course has been received.

8.1.4   The credit has no cash value.

8.1.5   Can be used alongside other offers, discounts and promotions

 

9.      Safeguarding

9.1.    All teachers have completed an Enhanced Disclosure and Barring Services (DBS) check.

9.2.    We have a responsibility to report any suspicious behaviour to the relevant authorities.

9.3.    Due to the nature of the sessions, physical contact may be required between the teacher and your child. This will be carried out in a professional manner.

9.4.    If you have any concerns regarding a safeguarding matter, please ensure that you have informed us either in person at a session, via email info@spabeans.co.uk.

 

10.   Withdrawal of Service

10.1.                  Spa Beans reserves the right to refuse entry to any Customer whose behaviour is deemed to be unreasonable or unacceptable.

 

11.  Exclusion of Liability

11.1.                  Spa Beans excludes liability to the fullest extent permitted by law.

11.2.                  Your participation or that of your spouse or partner, your child or those in whose care you have placed your child for the purpose of attending or observing a Spa Beans session is done so entirely at your and their own risk.

11.3. We, our officers, directors, employees, shareholders and agents and any other party whether connected to the Spa Beans or not, will not be responsible or liable for any amount of loss or damage of any nature to you or a third party including (without limitation) costs, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill whether arising in contract, in tort (including negligence) or otherwise in connection with our services

11.4.                  In any event if Spa Beans is found to have any liability it shall be limited to the value of the payment made by the Customer to Spa Beans.

12.   Severability

12.1.                  If a provision of these Terms, or part thereof, is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13.  Miscellaneous

13.1. Any variation of these terms shall be at the sole discretion of Spa Beans.

13.2. No failure or delay by Spa Beans in exercising or enforcing any of its rights under these Terms shall be deemed to be a waiver of that right, and no waiver by Spa Beans of a breach of any provision of these Terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

13.3. In the event that one or more of the provisions of these Terms is found to be unlawful, invalid or otherwise unenforceable, those provisions shall be deemed severed from the of these Terms but the remainder of these Terms shall remain valid and enforceable.

13.4. These Terms contain the whole agreement between Spa Beans and the Customer and supersedes any prior agreement between the parties whether written or oral.

13.5. The headings in these Terms are for reference purposes only and shall not be incorporated into the Terms.

13.6. In these Terms, unless the context otherwise requires, words in the singular include the plural and vice versa, words importing any gender include any gender, and a reference to a person includes a reference to a body corporate and to an unincorporated body of persons.

13.7. These Terms shall be governed by and construed in accordance with English law. Any disputes relating to these Terms of Use shall be subject to the exclusive jurisdiction of the English courts.

13.8. We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

 

14.   Changes to Terms and Conditions

14.1. Spa Beans reserves the right to amend these Terms and Conditions at any time. The revised document will be posted on our Website and will take effect immediately. It is your responsibility to check the Terms and Conditions and booking and/or attendance at a Spa Beans session after any revision has been posted online indicates your agreement to be bound by them.

 

 

 

 

Website Terms of Use

These Terms of Use shall govern your use of our Website

By using our Website, you accept these Terms of Use in full. If you disagree with these Terms of Use, or any part thereof, you must cease to use our Website immediately.

Definitions:

Website
All content under the domain name spabeans.co.uk and any email correspondence, including newsletters, between us (“Spa Beans”) and you (“You”)

Spa Beans
Includes the officers, directors, employees, shareholders and agents of Spa Beans Ltd (company registration number 12377160) and any other third party entity acting for, or on behalf of, Spa Beans Ltd

You
The user of our Website

1.   About Us

Our Website is owned and operated by Spa Beans Ltd, a company registered in England and Wales under registration number 12377160. Our registered office is at Union House, 111 New Union Street, Coventry CV1 2NT . The company registration number is 12377160.

Our contact details are:

  • Email:                info@spabeans.co.uk
  • Website: co.uk

2.   Copyright Notice and Ownership of Materials

Copyright (c) 2016 Spa Beans Ltd. Subject to the express provisions of these Terms of Use, we are the owner or licensee of all copyright and all intellectual property rights in our Website and the material published on it. All such rights are reserved.

3.   Website Licence Terms

You may view, download and print materials from our Website and from any email services including, but not limited to newsletters, subject to the following conditions:

  • materials are for personal use only and must not be used for commercial purposes without our prior written consent;
  • you must not edit or otherwise modify any materials;
  • you must not remove our copyright or any other proprietary notices from materials;
  • no graphics can be used without the our written consent ;
  • you must not reproduce any material (including photographs) in any format without prior written consent including reproduction on another website;
  • you must not sell, rent, sub-license or redistribute any material;
  • you must not show any material in public without prior written consent;

4.      Registration

You may be offered the opportunity to subscribe and/or register to:

  • receive additional restricted access to our Website; and/or
  • receive additional material via our email services, including, but not limited to, newsletters.

To be eligible to subscribe and/or register, you must be at least 18 years of age and resident in the United Kingdom.

Each registration is for a single user only and you must not allow any other person to use your account to access our Website. You must notify us, in writing, immediately if you become aware of any unauthorised use of your account including disclosure of your password. You are responsible for any activity on our Website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

You are not permitted to use any other person’s account to access our Website.

We reserve the right to suspend, cancel or amend your account at any time at our sole discretion without notice or explanation.

5.      Data Privacy

Please refer to our Privacy Policy for details about what personal information we collect, how we use it and how we protect it. By either visiting the Website, registering for an account, subscribing, booking a course or placing an order via the Website, you consent to the collection, use, transfer and storage of your data per the conditions outlined in the Privacy Policy.

6.      Your Conduct

You warrant and represent that your content will comply with these Terms of Use.

Your content must not:

  • be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person;
  • be libellous, maliciously false, negligent, obscene, indecent, blasphemous, pornographic, offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory in any way;
  • discriminate based on race, gender, colour, religious belief, sexual orientation or disability;
  • infringe any copyrights, intellectual property rights, any rights of third parties, rights of confidence or rights of privacy;
  • be in contempt of any court, or in breach of any court order;
  • be technically harmful including, but not limited to, computer viruses, trojan horses, worms, harmful components, harmful data, malicious software and corrupted data.

You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database used either directly or indirectly by our Website.

7.      Links To and From Other Websites

Any links from our Website to other websites are provided for your convenience only. Such links do not constitute or imply an endorsement, sponsorship or recommendation by Spa Beans of the linked website. We accept no responsibility for the availability, content or resources of a linked site and accept no liability for any loss or damage incurred resulting from accessing these links.

If you access these links, you do so entirely at your own risk and you accept that you are leaving our Website and will be subject to any Terms of Use of the linked website.

If you would like to link to our Website from another website, you must comply with the following conditions:

  • You must obtain written permission from Spa Beans prior to linking to our Website.
  • You must not incorporate any content from our Website into your website including, but not limited to, in-lining, framing or creating browser or border environments around Spa Beans content;
  • You may only link to our Website by providing an underlined, textual link from your website to the Home Page of our Website, for example, co.uk;
  • You may not imply or suggest any relationship, affiliation, approval or endorsement on our part where none exists;
  • Your site must not present false information about Spa Beans, its products or its services;
  • You may not use any brand, logos or trademarks without express prior written consent;
  • Your site must not contain content that could be construed as distasteful, offensive or controversial;
  • You link to our Website in a manner that is fair, legal and does not damage or exploit our reputation;

We expressly reserve the right to withdraw the permission to link to our Website at our sole discretion without notice or explanation and with no liability.

8.      Accuracy of Information

Whilst we try to ensure that the information on the Website is accurate, complete and up to date, we have no liability for:

  • incomplete or inaccurate information published on our Website or via email services; or
  • material that is not up to date published on our Website or via email services.

We reserve the right to discontinue, suspend or alter any or all of our Website services at any time at our sole discretion without notice or explanation and without incurring any liability.

To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these Terms of Use, our Website and the use of our Website.

9.      Liability

Nothing in these Terms of Use will:

  • limit or exclude any liability for death or personal injury resulting from negligence;
  • limit or exclude any liability for fraud or fraudulent misrepresentation;

We, our officers, directors, employees, shareholders and agents and any other party whether connected to the Website or not, will not be responsible or liable for any amount of loss or damage of any nature to you or a third party including (without limitation) costs, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill whether arising in contract, in tort (including negligence) or otherwise in connection with:

  • the Website;
  • the use, inability to use or the results of the use of the Website; and
  • any websites linked to the Website or the materials on such websites.

This includes, but is not limited to, any loss or damage caused by computer viruses resulting from accessing, browsing or downloading any material from the Website or any websites linked to the Website.

You agree that you will not bring any claim personally against our officers, directors, employees, shareholders and agents in respect of any losses you suffer in connection with the Website or these Terms of Use.

10. Website Access

We reserve the right to restrict access at any time without notice and without incurring any liability to areas of our Website, or indeed our whole Website, at our discretion. You must not circumvent or bypass, or attempt to circumvent or bypass, any measures put in place to restrict access to our Website.

You are responsible for making any arrangements necessary for you to have access to our Website.

11. Breaches of Terms of Use

Any use of our Website or use any materials provided on it other than in accordance with these Terms of Use is prohibited. If you breach these Terms of Use, you are no longer permitted to use our Website with immediate effect and you are required to destroy any downloaded or printed material immediately.

If you breach these Terms of Use in any way, or if we reasonably suspect that you have breached these Terms of Use in any way, we reserve the right to suspend, prohibit or block your access to our Website, or part thereof, at our sole discretion and without incurring any liability. You must not take any action to circumvent such suspension, prohibition or blocking including, but not limited to, creating and/or using a different user account.

12. Severability

If a provision of these Terms of Use, or part thereof, is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13. Changes to Terms of Use

Spa Beans reserves the right to amend the Terms of Use at any time. The revised document will be posted on our Website and will take effect immediately. It is your responsibility to check the Terms and Conditions and continuation of use of our Website after any revision has been posted online indicates your agreement to be bound by them.

14. Miscellaneous

Any variation of these terms shall be at the sole discretion of Spa Beans.

No failure or delay by Spa Beans in exercising or enforcing any of its rights under these Terms shall be deemed to be a waiver of that right, and no waiver by Spa Beans of a breach of any provision of these Terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

In the event that one or more of the provisions of these Terms is found to be unlawful, invalid or otherwise unenforceable, those provisions shall be deemed severed from the of these Terms but the remainder of these Terms shall remain valid and enforceable.

This Agreement contains the whole agreement between Spa Beans and the Customer and supersedes any prior agreement between the parties whether written or oral.

The headings in these Terms are for reference purposes only and shall not be incorporated into the Terms.

In these Terms, unless the context otherwise requires, words in the singular include the plural and vice versa, words importing any gender include any gender, and a reference to a person includes a reference to a body corporate and to an unincorporated body of persons.

These Terms shall be governed by and construed in accordance with English law. Any disputes relating to these Terms of Use shall be subject to the exclusive jurisdiction of the English courts.

We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

 

 

 

Spa Beans Online Shop

The following terms and conditions apply to all purchases of products made from Spa Beans. These terms and conditions do not affect your statutory rights.

Definitions

Spa Beans
Includes the officers, directors, employees, shareholders and agents of Spa Beans Ltd (company registration number 12377160) and any other third party entity acting for, or on behalf of, Spa Beans Ltd

Customer (“You”)
Any person using the Spa Beans shop

Website
All content under the domain name spabeans.co.uk

1.      Placing an Order

  • You are deemed to have placed an order with us by ordering via our online checkout process where full payment is required.
  • Payment is taken via our secure online processor “Stripe”
  • Once an order has been placed, you will receive an email acknowledgement which details the products you have ordered. You are responsible for checking this confirmation email carefully and notify us immediately of any errors or amendments required.
  • An order is not deemed to have been accepted until a dispatch confirmation note is issued. We may refuse to accept an order:
  • If goods are not available;
  • If payment authorisation cannot be obtained;
  • If there has been a pricing or product description error; and/or
  • If discounts have been applied or used in error.
  • We reserve the right to cancel or refuse any order at our sole discretion without explanation and without liability.
  • If we refuse to accept an order, you will be refunded via your payment method for the relevant items. We accept no liability for any orders that have been refused.

2.      Pricing

  • All prices are inclusive of VAT (where applicable) unless otherwise indicated.

3.      Delivery

All orders will be processed as soon as is reasonably possible (subject to availability). All items, with the exception of Gift Vouchers, must be collected in person from a Spa Beans venue at a pre-arranged date and time.

Gift Vouchers will be posted free of charge using Royal Mail second class post.

Please note, where Spa Beans uses a third party provider for delivery of items, we cannot be held liable for late deliveries which are beyond our control.

Please check delivery/collection information in your order acknowledgment. Spa Beans will not be responsible for any orders dispatched to an incorrect or incomplete address.

4.      Refunds

  • If you wish to return any item purchased through our Website, you may do so within 30 days of delivery/collection providing the item is:
  • unworn or unused;
  • in a re-saleable condition with all tags attached; and
  • in its original, un-damaged packaging.
  • Only if ALL return conditions are met, then a refund will be issued.
  • Refunds will be issued within 14 days of receipt of the returned goods.
  • Please contact us via email info@spabeans.co.ukfor details on where to return your item. We regret that the costs of returning any goods are the responsibility of the sender. Unfortunately, we cannot accept returned items during sessions. Where applicable, we recommend items to be sent via recorded, tracked or signed delivery as Spa Beans will not be liable for items lost in transit.
  • In the unlikely event that a product is faulty or damaged, please contact us via email info@spabeans.co.ukwithin 7 days of receipt and we will issue a replacement or refund (whichever is your preferred option) and cover the cost of the return postage.

5.      Severability

If a provision of these Terms of Use, or part thereof, is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

6.      Changes to Terms of Use

Spa Beans reserves the right to amend these Terms at any time. The revised document will be posted on our Website and will take effect immediately. It is your responsibility to check the Terms and Conditions and continuation of use of our Website, and/or purchase of our products, after any revision has been posted online indicates your agreement to be bound by them.

7.      Miscellaneous

Any variation of these terms shall be at the sole discretion of Spa Beans.

No failure or delay by Spa Beans in exercising or enforcing any of its rights under these Terms shall be deemed to be a waiver of that right, and no waiver by Spa Beans of a breach of any provision of these Terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

In the event that one or more of the provisions of these Terms is found to be unlawful, invalid or otherwise unenforceable, those provisions shall be deemed severed from the of these Terms but the remainder of these Terms shall remain valid and enforceable.

This Agreement contains the whole agreement between Spa Beans and the Customer and supersedes any prior agreement between the parties whether written or oral.

The headings in these Terms are for reference purposes only and shall not be incorporated into the Terms.

In these Terms, unless the context otherwise requires, words in the singular include the plural and vice versa, words importing any gender include any gender, and a reference to a person includes a reference to a body corporate and to an unincorporated body of persons.

These Terms shall be governed by and construed in accordance with English law. Any disputes relating to these Terms of Use shall be subject to the exclusive jurisdiction of the English courts.

We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

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